Refund Policy

1. Overview

At DabsMegaDataConnect, we strive to provide the best service possible. However, we understand that sometimes issues may arise with data bundle purchases. This refund policy outlines the circumstances under which refunds are granted and the procedures for requesting them.

Important: All refund requests must be submitted within 7 days of the transaction date. Requests submitted after this period may not be processed.

2. Eligibility for Refunds

Refunds are granted under the following circumstances:

Failed Delivery

Data bundle not delivered within 1 hour of purchase
Network issues preventing delivery
System errors during processing
Server downtime during transaction

Technical Issues

Duplicate transactions
Incorrect amount charged
Payment processed but order not created
System glitches affecting service

User Errors

Wrong phone number entered (requires verification)
Incorrect network selected
Accidental purchase
Misunderstanding of service terms

Note: For user error cases, we may require additional verification to prevent fraud. Please have your transaction details ready when contacting support.

3. Non-Eligible Cases

Refunds are generally NOT granted in the following situations:

Delivered Services

Data bundle successfully delivered
Airtime successfully topped up
Services rendered as described
Agent commissions paid

User Responsibility

Change of mind after purchase
Not reading service descriptions
Failure to check phone compatibility
Network issues on user's end

Other Cases

Fraudulent or suspicious activity
Violation of terms of service
Account suspension or termination
Expired promotional offers

Important: Once a data bundle has been successfully delivered to a phone number, it cannot be reversed or refunded as the service has been consumed.

4. Refund Request Process

Follow these steps to request a refund:

1

Check Transaction Status

Log into your account and check if the transaction shows as "Failed" or "Pending" in your transaction history.

2

Wait for Delivery Period

For data bundles, wait at least 1 hour before requesting a refund. Some delays may occur during peak hours.

3

Contact Support

Contact our support team via live chat, email, or phone. Provide your transaction ID and details.

4

Provide Evidence

Submit screenshots or other evidence if required. Our team will verify the issue.

5

Refund Approval

If approved, you'll receive confirmation and the refund will be processed according to our timeline.

5. Refund Processing Timeline

Refunds are processed according to the following timeline:

Initial Review

24-48 hours for initial review and verification

Approval

Additional 24 hours for approval decision

Processing

3-5 business days for processing approved refunds

Completion

Additional 1-2 days for funds to reflect in your account

Note: Total processing time is typically 5-7 business days. Bank transfers and certain payment methods may take longer.

6. Refund Methods

Refunds are issued using the original payment method whenever possible:

6.1 Original Payment Method

Mobile Money: Refunded to the same mobile money number
Credit/Debit Card: Refunded to the same card (3-5 business days)
Bank Transfer: Refunded to the same bank account (5-7 business days)
Wallet Balance: Immediately credited to your DabsMegaDataConnect wallet

6.2 Alternative Refund Methods

In some cases, we may offer alternative refund options:

Credit toward future purchases
Alternative payment method (with verification)
Service voucher for equivalent value

Important: If the original payment method is no longer available, additional verification will be required, and processing may take longer.

7. Agent Program Refunds

Special refund policies apply to our Agent Program:

7.1 Registration Fee

Agent registration fee (₵50) is non-refundable
Exceptions may be made if application is rejected
Processing fee deductions may apply

7.2 Bulk Purchases

Refunds for bulk data purchases follow standard policy
Agent commission on refunded transactions will be reversed
Special arrangements for large orders may be available

7.3 Agent Termination

No refunds for remaining wallet balance upon termination
Outstanding commissions will be paid before termination
Any fraudulent activity voids all refund eligibility

8. Dispute Resolution

If you disagree with our refund decision:

Escalation: Request escalation to a senior support supervisor
Evidence: Provide additional evidence to support your claim
Review: Allow 3-5 business days for thorough review
Final Decision: Our decision after review is final

Legal Rights: This refund policy does not affect your statutory rights as a consumer under Ghanaian law.

9. Contact Support

For refund requests or questions about this policy:

Refund Support Contact

Email: refunds@dabsmegadataconnect.com

Phone: +233 59 276 3056

Live Chat: Available on our website during business hours

Response Time: Within 24 hours for refund-related inquiries

Required Information: Please have your transaction ID ready when contacting us

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