SUPPORT CENTER

Find answers to common questions or get help from our support team

FAQs

Find answers to frequently asked questions

Live Chat

Available during working hours

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Speak directly for urgent issues

Email

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Live Chat Currently Unavailable

Our live chat support is only available during business hours. Please use email, WhatsApp, or call us for assistance.

Today's Support Status

Open Today: 7:00 AM - 9:00 PM
Live Chat: Currently offline

Quick Troubleshooting

Follow these steps for data bundle issues:

1
Check Order Status

Login to dashboard, check if order processed successfully.

2
Verify Phone Number

Ensure correct phone number and network selected.

3
Network Coverage

Check if you have good network signal in area.

4
Restart Device

Simple restart can resolve connectivity issues.

5
Contact Support

If issues persist after 30 minutes, contact us.

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Frequently Asked Questions
Getting Started
Click on the "Register" button at the top right corner of the website. Fill in your details including email and phone number. You will receive a 6-digit verification code via email to activate your account.
Account verification via email is usually instant. Check your email (including spam folder) for the 6-digit code. If you don't receive it within 5 minutes, please contact support.
Data Bundles
Data bundles are typically delivered in 10 minutes or within 15 minutes. In rare cases, it may take up to 30 minutes. If your bundle is not delivered within 1 hour, please contact support.
First, ensure you entered the correct phone number and network. If the order shows as failed in your dashboard, you can request a refund to your wallet. Refunds are processed within 24 hours.
Payments & Wallet
We accept mobile money (MTN, Vodafone, AirtelTigo), bank transfers, and credit/debit cards through Paystack. You can also top up your wallet for faster purchases.
Log in to your account and go to "My Wallet" in the dashboard. Your current balance will be displayed along with transaction history.
Account & Security
Click on "Forgot Password" on the login page. Enter your registered email address, and we will send you a password reset link with a 6-digit code.
Log in to your account, go to "Profile Settings" and update your information. Some changes may require verification.
Technical Support
Yes, we use SSL encryption and Paystack payment gateway which is PCI DSS compliant. Your payment information is never stored on our servers.
We support all modern browsers including Chrome, Firefox, Safari, and Edge. Make sure your browser is updated to the latest version.
Agent Program
Click on "Become an Agent" in the navigation menu. You need to pay a one-time registration fee and complete the agent registration form. Our team will review and approve your application.
Agents enjoy discounted rates on data bundles, earn commissions on sales, get access to marketing materials, and receive priority support.
Contact Support
Phone Support
+233 59 276 3056

Available during working hours

Email Support
support@dabsmegadataconnect.com

Response within 2-4 hours

WhatsApp
+233 59 276 3056

Text for quick assistance

Support Hours
Day Hours Status
Sun Closed
Mon 7:00 AM - 9:00 PM
Tue 7:00 AM - 9:00 PM
Wed 7:00 AM - 9:00 PM
Thu 7:00 AM - 9:00 PM Closed Now
Fri 7:00 AM - 9:00 PM
Sat 7:00 AM - 9:00 PM
Live Chat Status

Currently offline - outside business hours

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